Stubhub Agrees To Millions In Refunds For Canceled Concerts But Here’s Why Not Everyone Is Getting Their Money Back
The popular ticket reselling site Stubhub was in a little bit of a pickle when the pandemic sent in. Thousands of fans were all asking for refunds at the same time due to all of the canceled concerts and events.
Pre-pandemic, StubHub had a blanket policy to refund people's money if their events were canceled as part of their "FanProtect Guarantee". However, as things started shutting down and getting canceled they changed their policy to eliminate refunds to instead offer credits equal to 120% of their initial purchase without informing customers.
A number of frustrated music and sports fans ended up complaining to their respective State Attorney General's Office. The expected refunds weren't showing up back up in the respective bank accounts.
Slap on the wrist?
Instead of a...